Customer Service

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation

CPD Units: 3

Duration:

75 mins

(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Customer Service

£35.00 Per person

CPD Approved

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both
verbal and non-verbal, discovering and understanding customer needs and much more.

Customer Service 1 About the Course 70
Customer Service 2 What is Customer Service 70
Customer Service 3 The Goals of Great Customer Service 70
Customer Service 4 Discovering and Understanding Customer Needs 70
Customer Service 5 Delivering Maximum Levels of Customer Service 70
Customer Service 6 Making Customers Feel Great From the Start 70
Customer Service 7 Communication Skills 70
Customer Service 8 Non-verbal Communication and Body Language 70
Customer Service 9 Dealing with Customer Complaints 70

Recommended System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)
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